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Long Live the Confederation!
It is always a sad duty to report on the death of someone associated with the Wing Commander universe but even inside that rubric there are some deaths we fear learning of more than others. Today is one of those: TMZ has reported that beloved actor Richard Riehle has died at age 78. It's hard to decide exactly what Richard Riehle was best known for; since 1977 he had earned over 400 screen credits. Many headlines are highlighting his turn as the prickly Tom in Office Space, the inventor of the Jump to Conclusions mat. Others choose his regular role as the grandfather on the television show "Grounded for Life". Star Trek fans know his multiple guest appearances as three different characters across five episodes in three different shows! But Wing Commander fans will always remember him as Chief Tech Robert "Pliers" Sykes in Wing Commander IV: The Price of Freedom (1996). You can find a more complete writeup of his career at Entertainment Weekly.





By his very nature, Chris Roberts has never been one to second guess his creative decisions once they've been made. But in 1995, as Wing Commander IV came into focus, there seemed to be one decision he was giving second thoughts to: Heart of the Tiger's romance mechanic. He had developed the idea as a showcase for what interactive video could do: choosing between two potential partners which meant two sets of decisions that could be played in any number of orders and which would have a significant impact on the rest of the story of the game. It was technically perfect… but a fair number of reviewers responded that it felt inappropriate to the game's story and was perhaps 'immature' compared to the rest of the Star Wars-pastiche with the giant cat puppets. But with that feedback in mind, he resolved that the fast-approaching sequel would not have the player chase any beautiful women. And seemingly to add an exclamation point to that, he replaced Ginger Lynn Allen's bubbly, flirty mechanic with a new and distinctly opposite character: Pliers. The script description:

Chief Tech ROBERT "PLIERS" SYKES looks up from his toolbox as Blair approaches. PLIERS is an old coot with a leathery face and a gravelly voice that sounds like something you'd hear in the pits at the Daytona 500. his mood can swing radically from that of a friendly grandpa to that of a gruff, sour old fart.

Right now, he's feeling grandfatherly -- but you wouldn't know it at first from his hard, curt tone.






And luckily for Chris Roberts, "friendly grandpa to… gruff, sour old fart" was exactly dead center in Richard Riehle's range! Pliers was imagined as a grizzled but effective tobacco-chewing veteran mechanic who had served in the Kilrathi War and was now certain he knew a little bit better than anyone else when it came to 'his' machines. Pliers was simultaneously a Scotty-style miracle worker and a prickly father figure to the player, expertly providing both well worn wisdom and some genuine comic relief. Pliers' role turned out to be surprisingly important to Wing Commander IV. He realized the character with aplomb and made nearly instant lifetime fans to anyone that encountered him in the bowels of the Intrepid.





Beyond his often-hilarious appearances in a dozen plus cutscenes, he was also a major aspect of the game's mechanics. The player was asked to maintain Pliers' morale through their decisions and that morale value would then impact later missions. Show your appreciation and a happy Pliers would offer the players unique upgrades and improved weapons to play with; disregard his suggestions and ignore his work and an unhappy one would freeze you out and make the game harder. You can read about the full set of mechanics here. Pliers also appeared regularly on the comms in missions to direct the player, operated the search and rescue shuttle that would rescue you if you ejected and offered information and lore about the various ships and weapons player over the screen as you ran through the options. You can find a sound bank of those audio lines here.





One of Riehle's best remembered scenes in Wing Commander IV is the short "doesn't go boom" sequence in which he removes a flash-pak from a Black Lance fighter and then, non-challantly drops it on the Intrepid's flight deck to see if it explodes.


As mentioned above, Richard Riehle was also a welcome fixture in 1990s Star Trek productions. He was the rare character actor capable of playing multiple, unrelated roles in the same world without anyone noticing… or when they did, without anyone complaining! He played Captain Picard's friend and confidante Batai in his alternate life in the acclaimed The Inner Light (season 5, episode 25), one of the Voyager's holographic villagers in Fair Haven (season 6, episode 11) and Spirit Folk (season 6, episode 17) and then a genetic scientist turned hostage in the Enterprise two-parter Cold Station 12 and The Augments (season 4, episodes 5 and 6). Other genre credits include episode of Quantum Leap, Buffy the Vampire Slayer, The Visitor, Tremors and The Legend of Korra.





Members of the Wing Commander movie club will also remember the sheer delight we had upon seeing Riehle appear as a corrupt Union quartermaster in Gettysburg (1993). He had a special on screen presence that just made you want to see more Richard Riehle , no matter the role. He also appears in the upcoming movie club film The Fan (1996).





We are sorry to have to say this again so soon: the Wing Commander Combat Information Staff would like to express our condolences to Mr. Riehle's family, friends and fans. We count ourselves firmly in the latter group.




--
Original update published on October 19, 2026
 
He was a great actor. Condolences.

However, I never understood the love in the fandom for this character. I never liked this guy, I always felt he was acting entitled and overall pretty arrogant. Being a fighter pilot tech is a service job, meaning you service something and enable someone else to use it for something.
Pliers is like a secretary who believes that he is actually the manager, instead of someone helping the manager. I always missed the dialog option for Blair to remind the guy that (a) there is a job to do and he is in a professional environment and (b) there is a war going on and people are dying.
 
He was a great actor. Condolences.

However, I never understood the love in the fandom for this character. I never liked this guy, I always felt he was acting entitled and overall pretty arrogant. Being a fighter pilot tech is a service job, meaning you service something and enable someone else to use it for something.
Pliers is like a secretary who believes that he is actually the manager, instead of someone helping the manager. I always missed the dialog option for Blair to remind the guy that (a) there is a job to do and he is in a professional environment and (b) there is a war going on and people are dying.

He's the chief tech and it's his shop, that's not to say he's not out of line, but as a character I totally buy it.

Think of a large company where a CEO walks into the warehouse to speak to the warehouse supervisor, you'll often find the supervisor to be combative - maybe protective of his workers, this is his domain, nobody knows it better; even if if the CEO outranks him.

Rachel is similar in WC3, and especially in Prophecy, I forget the exact line "stop trashing my ships" she hisses at Casey after a bruising mission.
 
He's the chief tech and it's his shop, that's not to say he's not out of line, but as a character I totally buy it.

Think of a large company where a CEO walks into the warehouse to speak to the warehouse supervisor, you'll often find the supervisor to be combative - maybe protective of his workers, this is his domain, nobody knows it better; even if if the CEO outranks him.

Rachel is similar in WC3, and especially in Prophecy, I forget the exact line "stop trashing my ships" she hisses at Casey after a bruising mission.
All true. Often justified.
But if you openly insult the CEO, you will still get fired.

By the way, Rachel in WC3 is actually portrayed as a professional in every scene, excluding the badly written romance near the end. She never just ignores orders, is gravely out-of-line or refuses to do the job (again, excluding the scorned woman cliche).
 
Pliers is like a secretary who believes that he is actually the manager, instead of someone helping the manager. I always missed the dialog option for Blair to remind the guy that (a) there is a job to do and he is in a professional environment and (b) there is a war going on and people are dying.
I think that's part of the intent here - he's showing that they're NOT in a professional environment anymore like they were aboard a Confed carrier. Pliers isn't in it to pay his rent or putting years in to earn a pension. He could quit or be fired tomorrow and wouldn't give a rip. The Border Worlds needs him more than he needs the Border Worlds. The novel leans into this even more where he pulls no punches with Blair and is spitting tobacco on the deck during their first encounter. The book also describes in further detail just how dilapidated everything they have is and how Pliers is the only reason they're still flying.
 
From a gameplay perspective it was probably meant to showcase the morale system: make Pliers happy and your ship flies better, make him unhappy and it flies worse. This was another attempt to tie the gameflow sequences more directly to the actual gameplay, instead of the more abstract roleplaying of Flint and Rachel or Panther vs. Hawk. The game did a lot of these little details in ways that weren't really appreciated at the time, or even now.

Realistic or not, Riehle really nailed the role. I don't know if any other character was more perfectly cast. He really was a versatile actor, I never realized he was in Star Trek's Inner Light despite it being one of my favorite episodes. Character actors like him really carried the film sequences (John Spencer's Paulsen is another example) and this really is a great loss.
 
Vidmaster's feelings about Pliers are super interesting to me because I think that's actually how the writers expected a fair portion of players to react. I think the big failure of the Pliers mechanic is that the average player hano good motivation to lower his morale. So it's designed to rely on people like Vidmaster who are personally put off by the character... but I think between Richard Riehle's fatherly performance, the audience being coded to support a "Scotty" character and the fact that the rewards were all cool toys it made very few people choose to keep insulting the guy.
 
It might even have helped his performance: slightly capricious space wizard who can take away your toys is a more interesting character. Did he ever give any interviews about his role?